Service Status

Please check our Maintenance Schedule before reporting a fault. We do try to give advance notice of activity that is likely to impact our services.

The following table documents issues/problems that are either in progress or have occurred recently. We try hard to ensure that our services are available all the time but problems do occur and there are factors that effect us that are beyond our control.

If you believe we have a fault or problem that is not identified below, and it is important that it be resolved quickly, please email fault@godzone.net.nz describing what is happening. Note - we will be paged.

But please remember that as a non-profit ministry we are unable to guarantee availability of our services. We would ask that you bear with us, we will have things back to normal as soon as we are able to.

If you would like to be informed about scheduled maintenance and the status of faults and service issues, we would welcome your subscription to our Notices Mailing List

Date/Time

Service Affected

Description of Problem/Issue

8 Ju1y 2008
11:10 - 12:20 AV Web Server
Inbound SMTP Server The 3 Xen virtual machines stopped being able to communicate outside of the local environment.
The Xen server was rebooted resolving the issue.

7 June 2008
PostgreSQL Databases There is an issue with opening PostgreSQL databases from the new webservers. It would appear that using the 8.2 client software against the 8.1 backend is causing a delay of approx. 5 secs.
We aim to upgrade the backend server as soon as possbile.
PostgreSQL server upgrade resolved the issue.

31 Mar 2008
9:30am Email A misconfiguration of the mailbox server on the 30th Mar, resulted in email for local mailboxes being rejected with an 'Access Denied' error.
The configuration was updated resolving the issue. Any email sent to users during this time will have been returned to the sender with a bounce message and will need to be resent.

30 Mar 2008 Websites A large proportion of the websites have now been moved over from web server #1 to one of the new virtual servers, web server #4. The remainder of the sites on #1 will probably be moved some time next week.
The new server (#4) has the same ( we hope ) software profile as the older one (#1) so most sites should not notice any difference.
Once we have 'emptied' web server #1, we will be rebuilding it as a Xen machine and then migrating approx. half the web sites back again.
If there is anything on your website that isn't working the way that it used to, please let us know. There may be a configuration or application difference between the two servers that needs to be tweaked.

Date/Time	Service Affected	Description of Problem/Issue
8 Ju1y 2008 11:10 - 12:20	AV Web Server Inbound SMTP Server	The 3 Xen virtual machines stopped being able to communicate outside of the local environment. The Xen server was rebooted resolving the issue.
7 June 2008	PostgreSQL Databases	There is an issue with opening PostgreSQL databases from the new webservers. It would appear that using the 8.2 client software against the 8.1 backend is causing a delay of approx. 5 secs. We aim to upgrade the backend server as soon as possbile. PostgreSQL server upgrade resolved the issue.
31 Mar 2008 9:30am	Email	A misconfiguration of the mailbox server on the 30th Mar, resulted in email for local mailboxes being rejected with an 'Access Denied' error. The configuration was updated resolving the issue. Any email sent to users during this time will have been returned to the sender with a bounce message and will need to be resent.
30 Mar 2008	Websites	A large proportion of the websites have now been moved over from web server #1 to one of the new virtual servers, web server #4. The remainder of the sites on #1 will probably be moved some time next week. The new server (#4) has the same ( we hope ) software profile as the older one (#1) so most sites should not notice any difference. Once we have 'emptied' web server #1, we will be rebuilding it as a Xen machine and then migrating approx. half the web sites back again. If there is anything on your website that isn't working the way that it used to, please let us know. There may be a configuration or application difference between the two servers that needs to be tweaked.